Terugbetalingsbeleid

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at hello@zuiz.nl. Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at hello@zuiz.nl.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product. We’ll assess the issue and do our best to make it right.

Exceptions / Non-returnable items

Some items can’t be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (special orders or personalized items)

• Personal care items (like beauty products)

• Hazardous materials, flammable liquids, or gases

If you're unsure whether your item is eligible, feel free to contact us.

Please note: we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can place a new order for the correct item.

European Union – 14-day cooling-off period

If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with standard returns, items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@zuiz.nl.